Trash Scouts:
Client App Concept

// The opportunity

Trash Scouts has built a remarkable reputation in the Bay Area — a 5.0 star rating across 200+ reviews, Inc. 5000 recognition, and a service guarantee that no competitor matches. But like most field-service businesses their size, client communication runs through phone calls, emails, and manual invoicing. There's no self-service layer.

This concept explores what a client-facing app could look like: a tool that lets property managers discover services, onboard themselves, schedule with context, and pay invoices — without picking up the phone for routine tasks.

// Who uses this app

Trash Scouts serves two distinct audiences that need different things from a digital product:

• New clients — property managers and owners who've found Trash Scouts online or through a referral. They need to understand what services exist, what they cost, and how to get started without calling first
• Existing clients — long-term partners (some 10+ years) who need efficient access to scheduling, service history, and invoices. Their relationship is already established; the app should get out of their way

The navigation reflects this: Services and Schedule for discovery and action, Invoices for ongoing account management, Account for profile and preferences. The "I'm an existing client — sign in" secondary button on the create account screen is a deliberate fork for returning users.

// The four-screen flow

Screen 01 — Services opens with the two numbers that close deals for Trash Scouts: 5.0 stars and 24% average cost savings. These aren't vanity metrics — they're the answers to the two questions every new client has ("can I trust these people?" and "will this cost me more?"). All four services are presented with icons, plain-language descriptions, and a "Most popular" tag on Push & Pull to guide first-time choosers.

Screen 02 — Create account collects exactly what Trash Scouts needs to do a site evaluation: name, contact, property address, type, and size. The disclaimer about SMS/email is prominent but unobtrusive — Trash Scouts explicitly mentions SMS in their contact form, so it's a known part of their process.

Screen 03 — Schedule service uses a service selector with visible pricing anchors rather than hiding costs. Property managers appreciate transparency. A note below the CTA — "our team will confirm after a brief site evaluation" — sets the right expectation that this isn't an instant booking; it kicks off their onboarding process.

Screen 04 — Pay invoice leads with the total balance due and a single "Pay all" button. Most clients will just want to clear the balance — make that one tap. The invoice history below shows what was paid and when, reducing the number of "did you get my payment?" calls their team handles today.

// Design decisions

// Hypothesized outcomes

This is a speculative concept — outcomes are directional based on comparable field-service app research and Trash Scouts' stated friction points.

Note: No user research was conducted for this exercise — this was a visual and interaction design exploration based on direct professional experience working in waste management and field services.

// What I'd build next